IT Support Certificate - CISCO Level 2 (B00337-121302)

Course Overview:

This is an industry recognised Full Level 2 qualification providing an ideal preparation for students aiming to work in the IT industry or for those already working in IT who want to enhance their skills. The course embeds CISCO Accreditation within a Certificate in IT User Skills at Level 3.

Entry Requirements:

Students should have a good knowledge of ICT systems and/or already work within the IT industry and a good standard of numeracy and literacy prior to considering this course

Course Content:

The CISCO IT essentials level 1 curriculum is available online at CISCO Curriculum
You will learn how to:

1. Define information technology (IT) and describe the components of a personal computer
2. Describe how to protect self, equipment, and the environment from accidents, damage, and contamination
3. Perform a step-by-step assembly of a desktop computer and install and navigate an operating system
4. Explain and perform preventive maintenance
5. Explain the steps of the troubleshooting process and perform basic troubleshooting
6. Upgrade or replace components of a laptop, printer, or scanner based on customer needs
7. Configure computers to attach to an existing network
8. Implement basic physical and software security principles
9. Apply good communication skills and professional behavior while working with customers
10. Assess customer needs, analyze possible configurations, and provide solutions or recommendations for hardware, operating systems, networking, and security.

Other units taught on the course are

Productivity using IT
Office Application Unit
IT Security
Setting up an IT system

Assessment Methods:

Learners will be assessed formally through coursework which will be a combination of written work, practical demonstration, presentations, projects, observations etc. This is a level 3 course and all student work is externally moderated by the relevant board

Additional Information:

If you require further course information or advice & guidance that is not answered in this outline, please email bit@racc.ac.uk You can also make an appointment for further information or tutor approval on our Information Days: Info Days If you would like general information about the college, for example, fees & finance, funding, term dates or opening times please email info@racc.ac.uk or drop in to our main reception area at either site.

If you would like more information on course fees and how to get additional help to pay for them, please click here

Bring To First Class:

Pen, note book and folder, USB stick

Attendance:

Regular attendance is essential and will be monitored. Students not meeting this requirement will be asked to consider their continuation on the course.

Further Study and Career Opportunities:

Further courses at RACC: http://www.racc.ac.uk

Alternative Courses:

• B00319-121302 CCNT - Cisco CCNA 2
  Start: 30/04/2013 Duration: 10 week(s) Days/Time: Tue (17:30 to 21:00)
• B00594-121303 Understand your Computer - Intro to Hardware and Software
  Start: 07/05/2013 Duration: 10 week(s) Days/Time: Tue (16:00 to 18:00)

How to Enrol:

For Information on how to enrol please click here

Information Advice and Guidance:

You can enrol online, over the phone or in person at either site
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