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Cookies and Privacy Policy


This policy covers the data collected by Richmond Adult Community College (RACC), how it is used, how it is protected, and the users’ ability to control the collection and use of their personal data.

The Information RACC Collects

RACC collects anonymous information about the users of our website for analysis purposes, and personal information from those users who complete an online form such as the eNews, facilities for hire or contact form.

The information collected from users of the website is anonymous and is used for tracking purposes to determine, for example, the number of pages visited in the session, the length of time spent on each page, and the frequency of visits to the website.

If a user completes the contact form, participates in a competition, express interest in a course or contacts RACC by email or phone, any data coming from that exchange will be recorded and kept in our database.

The collected information can include your name, email, address and contact details.

How RACC Uses the Collected Information

The information collected anonymously for the purposes of analysis enables the college to improve the user experience and better understand its users. The information we collect is used to generate reports, to make the site more user friendly and to determine which content is most appealing for our users.

Will The College Contact You?

By completing any of the contact forms and submitting your information, you enable the college to contact you about any information we think you might be interested in, such as courses, newsletters, new services, or training events.

Sharing Your Information

We will not sell your information, trade it with any other company, or use it for any other purpose other than to communicate to you about RACC's own service offerings, or closely related events or opportunities we would reasonably consider you to have an interest in, based on your initial or any subsequent requests.

How Long Will We Keep Your Data

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with RACC. RACC will keep your data in the database unless you request otherwise.

Can You Make a Request For the Data RACC Holds About You?

If you would like to know what information RACC holds about you, you can make a request to to have the information shared with you.

You can also apply in writing:

Richmond Adult Community College
Parkshot, Richmond, TW9 2RE


In May 2011, the UK Government passed new legislation with regard to the use of Cookies. The following section explains what cookies are, which ones are collected by RACC and how they are used on RACC’s website.

How We Collect Information

Cookies are small text files that are placed on your computer by the websites that you visit. They are commonly used in order to make websites work by tracking goods that you have placed in a basket, or work more efficiently by remembering your login details, as well as to provide information about the sites usage to the owners of the site.

Types of Cookies

There are three types of cookies dropped and collected by websites. With some exceptions (i.e. websites that fundamentally require cookies in order for website functionality – see below) from 26th May 2012, all cookies must be consented to by a site’s users.

Cookie Type Description
Moderately intrusive Embedded third-party content and social media-plugins, Advertising campaign optimisation.
Minimally intrusive Web analytics / metrics, Personalised content / interface.
Necessary for Website Functionality (Exempt from changes to privacy regulations). Stop multiple form submissions, Load balancing, Transaction specific.

Site Cookies

RACC's website uses the following Necessary for Website Functionality cookies.

Name Description Expiration
has_js This cookie is written to the browser upon each visit to the site from a web browser. This cookie is used to determine whether the browser allows the site to run JavaScript. When you close the browser.
SESS + 32 digits code This cookie is typically written to the browser upon each visit to the site from that web browser. This cookie is used to allow the online enrolment and site personalisation. When you close the browser.


RACC collects the following anonymous cookies for analytical purposes, which are considered Minimally intrusive.

Name Description Expiration
__utma This cookie is used to determine unique visitors to the site and it is updated with each page view. Additionally, this cookie is provided with a unique ID used to ensure both the validity and accessibility of the cookie as an extra security measure. 2 years from set/update.
__utmb This cookie is used to establish and continue a user session within the site. Each time a user visits a different page on the site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. 30 minutes from set/update.
__utmc This cookie is used for backwards compatibility with deprecated software. It will continue to be written and will expire when the user exits the browser. Not set.
__utmz This cookie stores the type of referral used by the user to reach the site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within the site. The cookie is updated with each page view to the web site. 6 months from set/update.

Prohibiting the Collection of Cookies

If you would like to prevent RACC from collecting cookies when you visit our site, please update your privacy settings in your browser. You can control the kinds of cookies you accept there.

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